Privacy Policy

This Privacy Policy outlines how your personal information is collected, used, and managed when you use the services provided through our website. We are committed to processing your information in compliance with all applicable laws, including the New Zealand Privacy Act 2020.

Important Information and Who We Are

This policy provides information on how we collect and process your personal information in conjunction with your use of this website and our services. It stipulates the conditions for data processing, ensuring transparency in line with data protection laws. This website is not intended for individuals under the age of 18, and we do not knowingly collect data from minors.

Who We Are

The legal entity responsible for your personal information is referred to as «we», «us», or «our» throughout this Privacy Policy. We are responsible for ensuring your data is handled correctly and securely. The single mention of our brand is Royal Panda.

Changes to this Policy

We reserve the right to modify this Privacy Policy at any time. You will be informed in advance of any material changes to this policy or other terms relevant to the site, royalpanda-online.net. It is your responsibility to keep us informed of any changes to your personal information.

The Data We Collect About You

We collect various types of information to provide and improve our services. This data is gathered through your direct interactions with us and from third-party sources where necessary and permissible by law.

Types of Information Collected

We collect different kinds of personal information from you through your interaction with our services. These categories include:

Registration Information: Data provided when you create an account, such as name, username, date of birth, and country.
Contact Information: Your permanent address, email address, and telephone number.
Identification and Verification Information: To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) laws, we collect your name, address, proof of identity, age, nationality, and source of wealth.
Responsible Gambling Information: Data related to your gambling activity, including affordability limits, transaction history, and self-exclusion details.
Payment Information: Details of your payment accounts and transaction data, including currency, location, amount, and IP address.
Transaction and Usage Information: Data generated from your use of our services, including payments, wagers, wins, bonuses, and account balances.
Log In Information: Your IP address, login times, browser type, time zone, location, and device operating system.
Profile Information: Internal account notes, your stated interests, preferences, and feedback.
Marketing Communications Information: Your preferences for receiving marketing from us.
Communication Information: Data from recorded calls, chats, or emails with us.
Analytics Information: Data on your use of our website, including player ID, language, location, and device used.

Information from Other Sources

We may collect information from third-party sources to meet our legal obligations. This includes public databases for AML checks, fraud prevention services, and simplified sign-up providers.

Special Categories of Information

We do not actively collect special categories of personal information (such as health or ethnic data). You may, however, provide such data at your discretion in communications with us.

How and Why We Use Your Personal Information

We only use your personal information when the law allows. We process your data to provide our services, comply with legal obligations, and pursue legitimate business interests.

Main Purposes of Use

We use your personal information for the following primary reasons:

To allow you to access and use the website and participate in games.
To comply with legal and regulatory obligations, such as AML and responsible gambling.
To verify your identity and prevent fraudulent or illegal behaviour.
To conduct direct marketing of our own similar services where we have a legitimate interest.
For analytics to improve our services and user experience.

Direct Marketing

We may send you communications about our products or services. This is based on our legitimate interest or your consent. You can opt out of receiving direct marketing at any time, free of charge, by using the unsubscribe link, changing your profile settings, or contacting support.

Information Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Our standard practice is to retain data for a maximum of 10 years after account closure to comply with AML laws. Exceptions apply, such as indefinite retention for permanent self-exclusion or longer retention for fraud investigations.

Recipients of Your Personal Information

We may share your personal information with third parties who are responsible for parts of our website’s operation or service delivery. We require all third parties to respect the security of your information and treat it lawfully. Your information may be shared with game and payment providers, marketing and technical suppliers, professional advisers, and other companies within our corporate group for AML and responsible gambling purposes. We may also disclose your information to government authorities or law enforcement as required by law.

International Transfers

Some of our suppliers are based outside of New Zealand. When we transfer your information to another country, we take reasonable steps to ensure it is protected in a way that is comparable to the protections under the New Zealand Privacy Act 2020. This includes using approved contractual clauses or verifying that the recipient country has adequate data protection laws.

Data Security

We have implemented appropriate technical and organisational security measures to prevent your personal information from being accidentally lost, used, or accessed without authorisation. These measures include data encryption, access controls, and comprehensive information security policies.

Your Rights Under New Zealand Privacy Law

Under the New Zealand Privacy Act 2020, you have several rights regarding your personal information.

Right of Access and Correction

You have the right to request access to the personal information we hold about you and to request the correction of any inaccuracies. You can request a copy of your data through your profile’s «Download my Data» feature or by contacting us.

Right to Request Erasure

You may ask us to delete your personal information. This right is not absolute. We will comply where the information is no longer needed for its original purpose, but we are not required to delete data that is necessary for compliance with a legal obligation or for the establishment, exercise, or defence of legal claims.

Right to Lodge a Complaint

You have the right to lodge a complaint with the Office of the Privacy Commissioner (OPC) in New Zealand if you have concerns about how we have handled your information. We ask that you attempt to resolve any issues with us first.

Automated Processing and Profiling

We use automated systems to analyse your data for purposes such as responsible gambling monitoring, fraud prevention, and personalising your experience. These systems help identify patterns, but significant decisions that may impact you are not made without human intervention. This processing is based on our legal obligations and our legitimate interest in providing a safe and customised service.