Responsible Gambling

This document outlines the policies and tools available to support responsible gambling. We are committed to providing a safe and secure environment where players can enjoy our services as a form of entertainment. It is our responsibility to implement measures that help prevent problem gambling and provide support for those who may be affected.

Our Commitment to Player Safety

Our primary goal is to ensure that gambling remains an enjoyable leisure activity. We recognise that for a small portion of the population, gambling can cease to be entertainment and may lead to personal and financial difficulties. To that end, Royal Panda has implemented a range of proactive measures and tools designed to empower players to manage their gambling habits effectively.

This policy details the resources available to you, from setting personal limits on your activity to accessing professional support services. We encourage all players to familiarise themselves with these tools and to use them as part of a balanced approach to gambling. Our commitment extends to protecting vulnerable individuals, preventing underage access, and ensuring our platform operates with the highest standards of player welfare.

Identifying Problem Gambling

Problem gambling is any gambling behaviour that disrupts your life. This can include impacts on your financial stability, relationships, and emotional well-being. Recognising the signs of problem gambling is the first step toward seeking help and regaining control.

It is important to remain aware of your gambling habits and how they affect you and those around you. The following self-assessment is designed to help you reflect on your behaviour. Answering these questions honestly can provide insight into whether your gambling is becoming a cause for concern.

Self-Assessment Questions

If you are concerned about your gambling, consider whether any of the following statements apply to you. This is not a formal diagnosis but a tool for self-reflection.

Have you ever found yourself gambling with more money than you could afford to lose?
Have you needed to gamble with larger amounts of money to get the same feeling of excitement?
Have you tried to control, cut back, or stop gambling without success?
Have you become restless or irritable when you try to cut down or stop gambling?
Have you ever returned to gamble another day to try to win back the money you lost?
Have you borrowed money or sold anything to get money to gamble?
Has your gambling caused you to feel stressed, anxious, or depressed?
Has your gambling caused any financial problems for you or your household?
Have you ever felt guilty about the amount of time or money you spend gambling?
Has your gambling ever caused problems at home, work, or in your personal relationships?

If you answered yes to one or more of these questions, it may be beneficial to speak with a professional support service or make use of the safer gambling tools available on our platform.

Tools for Safer Gambling

We provide a suite of tools to help you manage your gambling in a safe and responsible manner. These tools are easily accessible from within your account settings and allow you to set personalised limits on your activity. We strongly encourage all players to consider using these features to ensure their gambling remains within affordable limits.

These controls are designed to be flexible, allowing you to establish boundaries that are right for your individual circumstances. Setting limits is a proactive step towards maintaining control and ensuring that your gambling experience remains positive.

Deposit Limits

A deposit limit allows you to control the amount of money you can deposit into your account over a specific period. You can set a daily, weekly, or monthly limit. Once you have reached your specified limit, you will not be able to make any further deposits until the period resets.

Loss Limits

A loss limit prevents you from losing more than a specified amount of money from your deposits over a daily, weekly, or monthly period. This limit is calculated based on net losses (deposits minus withdrawals), not on your total wagers. If you reach your loss limit, you will be unable to place any further bets until the limit period expires.

Wagering Limits

A wagering limit restricts the total amount of money you can bet, or wager, over a set period. This limit applies to all bets placed, regardless of whether they result in a win or a loss. Once the limit is reached, you will not be able to place any more wagers until the period resets.

Session Limits

A session limit allows you to control the amount of time you spend gambling during a single session. You can set a limit in minutes or hours, and once the time has elapsed, you will be automatically logged out of your account. This tool helps you manage the time you dedicate to gambling and encourages regular breaks.

Taking a Break and Self-Exclusion

If you feel you need to step away from gambling, we offer options to temporarily or permanently restrict your account access. These measures are an important part of our commitment to player safety and can be activated at any time.

Taking a Break (Cool-Off Period): This allows you to suspend your account for a short period, such as 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or deposit funds, and you will be removed from our marketing lists. The account will automatically reactivate once the period ends.
Self-Exclusion: This is a more formal step for players who feel they need a longer-term restriction from gambling. You can self-exclude for a minimum period of six months up to several years, or permanently. During the self-exclusion period, your account will be closed, you will be prevented from opening new accounts on royalpanda-online.net, and we will take all reasonable steps to remove you from marketing databases.

Protecting Minors

It is illegal for anyone under the age of 18 to open an account or to gamble on our platform. We conduct age verification checks on all customers to prevent underage access. Any account found to be in use by a minor will be immediately closed, and any winnings will be forfeited.

We advise parents and guardians who share a computer with minors to use filtering software to restrict access to gambling websites. Programs such as Net Nanny or CyberPatrol can provide an additional layer of protection in the home environment.

Support for Problem Gambling

If you are concerned about your own gambling or the gambling of someone you know, professional and confidential help is available. There are several organisations in New Zealand dedicated to providing support, counselling, and advice for individuals and families affected by problem gambling.

Getting Help for Yourself

Reaching out for support is a courageous step. The following organisations offer free and confidential services across New Zealand and can provide you with the guidance you need to manage your gambling.

The Problem Gambling Foundation of New Zealand: Offers free professional counselling and support services for gamblers and their families. They can be contacted at 0800 664 262.
Salvation Army Oasis: Provides a range of services, including counselling, education, and support groups for individuals and families affected by gambling harm. Their helpline is 0800 530 000.
LeoSafePlay: An internal resource providing information and tools related to responsible gambling, including a self-assessment and links to further support.

Supporting Someone You Know

It can be difficult to see a friend or family member struggle with problem gambling. The most effective approach is to encourage them to seek professional help. You can offer your support by initiating an open and non-judgmental conversation about your concerns. The support organisations listed above also provide guidance for family and friends, helping you understand how best to support your loved one.

Account Reopening Policy

Our policy on reopening an account depends on the reason for its closure. If an account was closed via a standard closure request, it may be possible to reopen it by contacting our customer support team. The request will be reviewed to ensure it is appropriate to reactivate the account.

However, if an account was closed as part of a self-exclusion agreement, it cannot be reopened under any circumstances until the minimum exclusion period has expired. After the period has ended, you must contact us directly to request the