Terms and Conditions

This document outlines the Terms and Conditions («T&Cs») that govern your use of the games and services offered on this website. By creating an account and participating in the games, you enter into a binding legal agreement with the Operator. It is your responsibility to read and understand these T&Cs in their entirety before using our services.

Acceptance of These Terms

By registering a Member Account, placing bets, or otherwise using the services provided on the website, you acknowledge that you have read, understood, and agreed to be bound by these T&Cs. This agreement also includes our Privacy Policy, Bonus Rules, and any specific Game Rules, which are incorporated by reference. If you do not agree with any provision of these T&Cs, you must immediately cease using the website and its services.

The Operator reserves the right to modify these T&Cs at any time. You will be notified in advance of any material changes to this agreement. Your continued use of the services following such notification will be deemed as your acceptance of the updated terms. If you do not accept the changes, you will not be able to continue using the services and should close your account.

Your Obligations and Responsibilities

As a user of our services, you hereby represent and warrant that you will adhere to a set of fundamental obligations. These responsibilities are in place to ensure a secure, lawful, and fair gaming environment for all users. Compliance with these obligations is a condition of your continued use of the website and services.

You are at least 18 years of age or the minimum legal age for gambling in your jurisdiction, whichever is higher.
You are participating in the games in a personal, non-professional capacity for recreational and entertainment purposes only.
You are solely responsible for ensuring that your participation in the games does not breach any laws applicable to you.
All information you provide during registration and thereafter is true, complete, and correct, and you will promptly notify us of any changes to this information.
You are responsible for reporting and paying any taxes applicable to you on any winnings received.
All funds you deposit into your Member Account are lawfully sourced and not tainted with any illegality.
You understand that by participating in the games, you risk losing the money deposited into your Member Account.
You will not engage in any fraudulent, collusive, or other unlawful activity in relation to your or any third party’s participation in the games.
You will not use any software-assisted methods, techniques, or hardware devices to participate in the games.
The financial instruments (credit cards, bank accounts) you use to deposit and withdraw funds are valid and lawfully belong to you.

Account Registration and Verification

To participate in any of the games for real money, you must first register a Member Account. The registration process requires you to provide mandatory personal information to establish your identity and ensure compliance with legal and regulatory requirements. We reserve the right to refuse the opening of an account at our discretion.

As part of our regulatory obligations, we are required to conduct verification procedures, also known as Know Your Customer (KYC). This process is designed to confirm your identity and prevent fraudulent activity. You agree to provide us with any documents we may request, which can include:

A copy of your passport or other government-issued identification.
Proof of your residential address, such as a recent utility bill.
Information or documentation related to your source of wealth or source of funds.

Failure to provide the required documentation may result in the suspension or closure of your Member Account and the withholding of any funds until the verification process is complete. If our checks confirm that you are underage, your account will be closed, all deposits will be returned, and any winnings will be forfeited.

Duplicate Accounts

You are permitted to open and use only one Member Account on this website. The Operator reserves the right to block or close any or all of your accounts if you are found to have opened multiple accounts. In such cases, all bets may be voided, and any deposits or winnings may be withheld at our sole discretion. An administrative fee may also be applied for each duplicate account discovered.

Financial Policies and Procedures

This section details the rules and procedures governing the management of funds within your Member Account. This includes the processes for depositing money, how funds are held and managed, and the conditions for making withdrawals. All transactions are monitored to ensure compliance with financial regulations.

Deposits

To place bets, you must deposit sufficient funds into your Member Account using one of the approved payment methods listed on the website. We may use third-party payment solution providers to process these transactions on our behalf. Please be aware that your bank or payment service provider may apply independent charges for which you are responsible. The Operator is not a financial institution, and funds held in your Member Account do not accrue interest.

Withdrawals

You may request a withdrawal of any amount up to the «Available to Withdraw» balance in your Member Account. All withdrawal requests must be made via the website. We aim to process requests within five working days, provided that any required verification has been completed. Wherever possible, withdrawals will be processed using the same payment method you used for your deposits. We reserve the right to apply a 5% charge on withdrawals of funds that have not been wagered at least once.

Rules of Play

All bets and gameplay are subject to the rules outlined in this section and any specific Game Rules applicable to the game you are playing. By placing a bet, you confirm that you have read, understood, and accepted these rules. The Operator reserves the right to decline any bet at its absolute discretion.

A bet is considered accepted once it has been received and processed by our servers. Once confirmed, a bet cannot be amended, withdrawn, or cancelled. In the event of a system malfunction, communication error, or disconnection, any affected stakes will be returned to your Member Account, and the game will be voided. Winnings are credited to your Member Account once the final result of an event is confirmed.

Prohibited Activities and Account Closure

Engaging in any illegal, fraudulent, or prohibited activity is a material breach of these T&Cs. This includes, but is not limited to, collusion, the use of software-assisted tools, exploiting software bugs, or engaging in any activity related to money laundering. We reserve the right to suspend or close your Member Account and withhold any funds if we have reasonable grounds to suspect such activity.

The Operator may, at its absolute discretion, close your Member Account and refund the available balance without being required to provide a reason. We will not tolerate any abusive, threatening, or offensive language or behaviour directed towards our staff. Such conduct may result in the immediate closure of your account.

Intellectual Property

The LeoVegas Mobile Gaming Group is the sole owner of the Royal Panda brand, trademark, and all other intellectual property associated with this website. The technology, software, and content of the website are protected by copyright and other intellectual property rights. Your use of the website does not grant you any rights to the intellectual property contained within it. Any unauthorised use or reproduction will be prosecuted.

Limitation of Liability and Disputes

You use this website and participate in the games at your own risk. The services are provided «as is» without any express or implied warranty. The Operator, its directors, and its employees shall not be liable for any loss, costs, or damages arising from your use of the website or participation in the games.

Complaints and Dispute Resolution

If you have a complaint, you should first contact our customer support team. We will endeavour to resolve the matter promptly. If you are not satisfied with the resolution, you may escalate your complaint free of charge to our appointed Alternative Dispute Resolution (ADR) service. The decision of the ADR service will be binding on both parties for claims up to a certain value as stipulated in our ADR Policy.

Governing Law and Jurisdiction

This agreement is governed by the laws of Malta. You irrevocably agree that any dispute or claim arising out of these T&Cs or your use of the website shall be subject to the exclusive jurisdiction of the Maltese Courts. The English version of these T&Cs is the legal basis of the relationship between you and the Operator and will prevail in the event of any discrepancy with a non-English version.